Your restaurant, now just a tap away.

You own your brand assets and all customer data. The Upelo platform is provided on a subscription basis, so the underlying software, infrastructure, and code remain with us.

We'll set up your branding, connect your payment gateway, help configure menus and delivery zones, build and submit your app to the stores, and provide live training with test orders before launch.

Absolutely. Your customer data is yours, and you can export it at any time during your subscription and for up to 60 days after it ends.

Yes. You'll get enhanced support for the first two weeks after launch, followed by standard support with clear SLAs for faster resolution of urgent issues.

You choose and onboard with a supported payment gateway. All payments go directly into your merchant account as per your gateway's payout schedule.

We use TLS 1.2+ encryption, role-based access controls, multi-factor authentication for admins, regular backups, and disaster recovery systems with 24-hour recovery targets.

We take care of OS/SDK updates, security patches, performance monitoring, and app-store management. Planned maintenance is scheduled during low-traffic hours with at least 48 hours' notice.

Yes. We recommend continuing with aggregators in the beginning, as they're great for discovery and reaching new customers. Over time, the goal should be to convert those customers to your own app, where you control the experience and save on commissions.

We generally don't take on custom feature requests. This keeps the platform streamlined, reduces maintenance costs, and allows us to pass those savings and efficiencies on to all our restaurant partners.

Your production access will stop, and you'll have 60 days to export your data. Annual plans: any prepaid fees are refunded on a pro-rata basis from the end of the current month. Monthly plans: service continues until the end of the current billing month; no partial refunds apply.

Over 70% of food orders now come from mobile devices. Paying third-party platforms a commission for repeat customers quickly adds up. A branded app helps you retain those customers, cut commissions, and grow direct sales.

Yes! You get a fully branded mobile app — your logo, colors, and menu — built on our robust backend platform. We handle the tech, while you control how it looks and operates.

Absolutely. You get full access to all customer data — including order history, preferences, and feedback. Use it to build loyalty, run campaigns, and grow your business — no third-party intermediaries involved.

Yes. We recommend continuing with aggregators in the beginning, as they're great for discovery and reaching new customers. Over time, the goal should be to convert those customers to your own app, where you control the experience and save on commissions.

Yes. Manage your restaurant from any device — web, tablet, Android, or iOS. Update menus, change prices, manage orders, issue refunds — all in real-time, from anywhere.

Yes. Our Live Availability Controls let you make items available or unavailable instantly, or automate it based on schedule.

No. Our system works with 90%+ of ESC/POS printers using our built-in print agent. You can continue using your existing printers and kitchen workflow seamlessly.

You can manage payments and issue refunds directly from your dashboard. The system also generates tax-compliant reports with detailed itemized breakdowns.

You stay in control. Use your own delivery staff or local partners — our dedicated Delivery Partner App enables live tracking, fleet management, and status updates in real time. Plus, we're actively working on third-party delivery integrations to give you even more flexibility.

Unlimited. You can create as many user accounts as you need with custom roles and permissions — from admin to kitchen to delivery staff.

No problem. You can manage all outlets from a single dashboard, or give each outlet its own pricing, timings, and availability — all synced automatically.

Your customers get a premium app experience — pin address on map, customize orders, save favorites, earn loyalty rewards, choose payment methods, and reorder in one tap.

We take care of OS/SDK updates, security patches, performance monitoring, and app-store management. Planned maintenance is scheduled during low-traffic hours with at least 48 hours' notice.

Yes! We're always improving. Expect new feature releases every month — from POS integrations to advanced analytics and loyalty programs.

Your production access will stop, and you'll have 60 days to export your data. Annual plans: any prepaid fees are refunded on a pro-rata basis from the end of the current month. Monthly plans: service continues until the end of the current billing month; no partial refunds apply.